V Channel is located in Los Angeles, California USA. V Channel is doing business on following as platforms on: V Channel on Sky Channel 671 24/7 TV Channel, www.myvchannel.com, V Channel on filmOn.com and MyVApp which is available both Android and Apple store.
V Channel, MyVApp and MyVchannel.com accept orders from all around the world. Available product lines, shipping rates and fees may vary depending on the delivery address of your order. Shipping cost will be quoted while you check out. When you purchase from V Channel, MyVApp or Myvchannel.com you understand and agree:
V Channel, MyVApp and Myvchannel.com are serving as a sales platform for difference V Channel merchants. Most of your orders will be shipped from V Channel merchants directly. V Channel, MyVApp, MyVApp.com myvchannel.com are Amazon Associates.
V Channel and its merchants usually delivery products within 5 to 7 business days after your order is placed.
V Channel EasyPay is a payment option that allows you to pay for the purchases on your credit card or debit card over a period of several months. We will quote the amount of the installments and we will take payment of the first installment, postage and packaging when you place your order. Your following installments will be charged to your card on our file every 30 days thereafter until the order is fully paid.
If the credit or debit card used to pay EasyPay installments is lost, stolen, or cancelled, you must contact Customer Services: US: 1-888-887-3133, UK: 0845-843-0420 to update your account.
What happens if you miss a payment?
We understand that sometimes mistakes happen. If we attempt to take a payment and your bank declines it. We will attempt to take payment again after original installment date. However, if your card is declined again after 30 days, we will add a £10 Monthly administration charge to your outstanding balance which will be payable immediately, along with your missed installments.
*Please note that as from 1st January 2016, the monthly administration charge will increase to £15.
If you have still not paid you overdue payments after 60 days. A debt collection agency will be instructed to recover these amounts from you who will add additional charges to the debt. Document and administration charges of 15% will be added when the agency is instructed to recover the debt. This charge will be increased to 29% if a doorstep collection is required. Failure to settle the account with the debt collection agency may result in legal action being taken against you and any legal fees and costs added to your debt.
My V Points are reward points which reward to you by your votes on our products, shows, hosts and rebate points defined solely by V Channel. My V Points are not redeemable for cash. Other restrictions might apply and change without prior notifications. Terms and Conditions may apply, please see order for details.
We want you to be completely satisfied with your purchase. If for any reason you're not entirely pleased, simply return the item within 14 days of receipt for exchange (if available) or a refund of the purchase price (excluding post and packing costs). Follow the instructions below:
1. Call: 1-888-887-3133 (US) or 08458340422 (UK) to obtain a Return Authorization (RA) number BEFORE sending your return otherwise we will not be able to process your return.
2. Repack the item in the original packing materials and box and be sure to include all parts and accessories. Important: Always return the entire item or set for a replacement or refund. Sales are final on auction items, any sized or altered items and on watches where the plastic covering has been removed.
3. Detach the bottom portion of this pack slip from the top portion, and enclose with your return. Please be sure to fill in all information on the bottom of this letter and attach with your pack slip including your reason for return otherwise you may experience a delay in processing. Save the top portion of the pack slip for your records.
4. To send your package, use the return order portion below. Write the RA number you received from Customer Service on the return order form and make sure it is included in the package.
5. You must ship the package at YOUR EXPENSE and insure it for its full value with "Delivery Confirmation" via Royal Mail to the address listed on your packing slip.
6. Save your shipping receipt until you receive your refund or replacement. We regret that we will not be able to issue a credit or refund for any items that are damaged or lost in shipping.
7. Please allow us at least 21 business days to receive and process your request. Credits to a credit card may not appear on your statement for one to two billing cycles after processing.
V Channel, MyVApp and Myvchannel.com accept US Dollars and British Pounds for payment. Your account credit and agreeable of My V Point amount, which solely define by V Channel system when check out, may apply to your order amount. And balance of your order is payable by using follow payment types:
(i) Visa and Visa Debit card
(iii) American Express
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate)
Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility unless is agree with us when you order.
You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from V Channel, MyVApp and Myvchannel.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
122A East Foothill Blvd, #18, Arcadia, CA 91006, USA
US Phone: 1(888)887-3133
UK Phone: 44-(0)203-318-0735
Via V message on MyVApp